Start Rescue is delighted to have been named as the top Recommended Provider in the 2026 Which? breakdown survey.
Full five-star ratings were given to Start Rescue, part of the Call Assist family, for its customer service and the professional manner of its mechanics.
Start Rescue was the only breakdown provider in the survey to receive a five-star value for money rating.
Start Rescue, part of the Call Assist family which supports motorists with breakdown cover across the UK and Europe, has also been endorsed as Which? Recommended Provider status for eight years in succession, an achievement that’s unmatched by any other vehicle recovery operator.
“We are thrilled with this result,” said Lee Puffett, Managing Director of Start Rescue. “Delivering the best service to our customers when they have experienced vehicle problems is always our goal and this unprecedented eighth consecutive year of endorsement by the experts at Which? is a credit to the hard work from our staff, as well as all of our Vehicle Recovery Operatives and their staff across the network.”
The highly regarded Which? survey highlighted that Start Rescue customers frequently mentioned receiving regular courtesy calls and updates while waiting for assistance.
Lee Puffett added: “Although we are part of Call Assist with more than 2 million customers, Start Rescue might not be the biggest household name in the breakdown business. However, the survey results from Which? show we’re big where it matters most – the highest customer standards and helping motorists whenever they need us.”
Call Assist’s other brand, GEM, also received a five-star score for its customer service and the professional manner of its mechanics, as well as a four-star rating for its value for money.
Start Rescue, GEM and Call Assist are also Which? Trusted Traders. Which? is a fully independent consumer champion and, with 1.35 million members and supporters, they operate via a simple ethos: to tackle consumer harm and make life simpler, fairer and safer for everyone. Only the best performers of their rigorous process of checks can reap the benefits of their Which? Trusted Trader endorsement.
www.startrescue.co.uk is a trading style of Call Assist Ltd, which is authorised and regulated by the Financial Conduct Authority and has been providing breakdown services on behalf of many brands for the past 26 years. Call Assist currently services more than 2 million policyholders through a large network of approved recovery agents throughout the UK and a further network in Europe.
For more insights or to learn about Start Rescue’s breakdown coverage visit: startrescue.co.uk.
