Cross-Border Warranty and CHERY FAMILY CARE Assurance from Chery…
Focusing on customer satisfaction, Chery is starting a new era in after-sales services with the Cross-Border Warranty application launched as of 2026. This policy, offered under the “CHERY FAMILY CARE” service brand, covers the brand’s models in all global markets and eliminates regional warranty limitations. The system, which was implemented with the understanding of “Wherever you buy, warranty everywhere”, allows users to access authorized service support anywhere in the world. Within the scope of this innovative service, warranty conditions are applied at Chery service points all over the world in full compliance with the contractual provisions in the country where the vehicle was purchased, thus securing customer rights. Chery’s global digital warranty infrastructure offers standardization and high efficiency in service processes. With this understanding, the brand offers an easier, accessible and professional service experience to vehicle owners around the world with its standardized and regular after-sales support structure.
Positioning customer satisfaction and after-sales experience at the center of its strategy, Chery continues to offer assurance to its users under all circumstances. In this context, Chery recently officially announced its cross-border warranty application. This innovative service policy, which comes into force as of 2026, covers Chery’s models in all global markets. Thus, traditional regional limitations in automotive after-sales services are eliminated and a fully comprehensive customer-oriented model is implemented with the understanding of “No matter where you buy, warranty everywhere”. Chery users can access professional after-sales support service at Chery dealers all over the world when traveling abroad, working in a different country or in case of international relocation.
Global assurance with cross-border warranty
The Cross-Border Warranty application covers Chery’s entire product range and is valid in all markets where vehicles are sold. In this context, vehicle owners who need warranty service abroad can apply to any authorized Chery service center in their country. The warranty conditions are applied exactly in accordance with the original warranty contract signed at the point of purchase of the vehicle. Thus, customers’ rights are fully protected regardless of their country.
Automobile Magazine – English
